Dr. Gabriela CLINIC

Privacy & Conditions

By using the drgabriela.co.uk website, you are acknowledging that you have read, understand and agree to be bound by these rules, which include our privacy policy. From time to time, we may modify these to which the content and services available are subject so we ask that you continually review when visiting our website. Acceptance of these terms & conditions does not affect your statutory rights, except so far as legitimately excluded.

The term ‘Dr Gabriela Harley Street Clinic’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 1 Church Street, Fintona, BT78 2BR. Our company registration number is NI 604790. The term ‘you’ refers to the user or viewer of our website.

The use of this website, Dr Gabriela Harley Street Clinic, is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us.:

• Name and job title
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

We nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, look and layout, appearance and graphics and photographs. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Policy of the Dr. Gabriela Clinic

At Dr. Gabriela Clinic we cannot accept responsibility for children in any of our Dr. Gabriela Clinics, we therefore politely request that you refrain from bringing children with you for health and safety reasons. We understand however that under certain circumstances this is unavoidable, in these circumstances please ensure there is a parent or guardian available to supervise the child at all times. We do not accept any responsibility for loss of, or damage to any personal items or property left in the clinic or the clinic premises.

We do not accept harassment of any kind in our clinic towards the staff or other patients (including comments about someone’s body or private life).

Procedures

All Procedures and procedures are carried out to the highest standard, however sometimes outcomes do not meet patients’ expectations. As with any surgical and non-surgical procedure, there is no guarantee to the outcome, as it is at the patient’s own risk that these procedures are performed. Results can vary from patient to patient.

If you want to change your procedure due to unforeseen circumstances, or other serious reasons, you need to consult with our doctor to check if you are suitable for a new procedure.

Procedure Payment Refunds

Please note that we do not offer cash refunds on any purchases, including treatment(s), vouchers or product purchases. Please contact our Complaint Officer, if you are not satisfied with your treatment(s) at earliest convenience to discuss alternative treatment(s). When you book a slot for Procedure and you pay the fee, we do not offer cash/credit card/cheque/bank transfer refunds. However, as goodwill, we will issue in certain circumstances a credit note or offer another treatment, which is to be used within next 12 months from the date of the payment. Please note, credit note refunds are discretionary and issued on a case-by-case basis. This does not apply to products which have been used or opened, whether it is the Dr Gabriela products or any other products sold by the clinic.

Booking & Cancellations Policy

TERMS AND CONDITIONS

Bookings are made on a first come first-serve basis.

We also need to change the 50% deposit needs to be 70% and the remaining 30% 1 week prior treatment day. If the treatment is less than 1 week must pay full amount.

Bookings are not confirmed until a deposit payment has been made.

Mobility and Access – please inform us prior booking the appointment, so we can accommodate your request and fulfill your requirements, as the Dr. Gabriela Clinic has restricted access. 

The clinic reserves the right to change their policy on a case by case basis.

Why do we do this?

The clinic is extremely busy, we have a waiting list which we want to keep at a minimum for patients, allowing every patient to see the doctor or the beauty therapist as soon as practicable.

Appointment cancellation policies

To notify the clinic about cancelling or re-scheduling your appointment, please email us at: reception@drgabriela.co.uk

If you wish to make a cancellation or re-schedule your appointment, we must be notified at least 96 hours (5 working days) before your booked appointment. If you notify us less than 96 hours (5 working days) before your treatment, 50% will be taken from your treatment cost.

In the event of 3 or more cancellations, we reserve the right to take full advance payments for new bookings.

If you cancel your consultation with Dr Gabriela Mercik less than 96 hours (5 working days) before your consultation, the fixed consultation fee of £300 will not be refunded.

Product Returns

Due to the nature of the products, returns cannot be accepted.

Please ensure that the products ordered are correct for the indications you plan to treat.

We will not be held responsible for any allergies or reactions to the products. Please notify Dr Gabriela or a member of staff of the clinic at your earliest opportunity about any allergies or reactions to ingredients, respectively.

Complaint Policy Summary

Dr Gabriela Clinic on 56 Harley Street aims to provide all our patients with the highest standards of care and customer service, before, during and after the Procedure. If we do not achieve this, we listen very carefully and respond to any complaints as soon as possible. We acknowledge and rectify mistakes or faults as soon as possible in order to improve our services.

The complaints full policy is made available to patients or a representative when they first raise concerns about any aspect of the service they have received.

If any complaint arises, it should be directed towards clinic manager.

A full email reply can be sent within 7 working days.

If requested, a detailed written response will be sent within 20 working days.

Where there are delays and the investigation is still in progress, a letter will be sent explaining the reason for the delay to the patient at a minimum every 20 days.

Email: info@drgabriela.co.uk